Exchange & Returns
Please take some time to read the detailed style description and size instructions accompanying each product and further details on our Questions page. We are happy to clarify your queries, if any, about specific measurements/sizes etc. if you email us, before you decide to make your purchase.
You have 2 days from the date you receive your item(s), to initiate an exchange or a return, beyond which, we will not be able to accept or process your request. You will need to send us a message with your specific Exchange/Return request to our email address:
You may exchange an item for another colour / size in the same style OR any other style. If your request can be fulfilled, we will send you an email stating our acceptance of your request.
You may then ship the return item(s) to our address:
B14B, Level B, The Collonnade,
The Leela Palace Bangalore,
No.23, Old Airport Road, Bangalore-560 008. India.
Our store is closed on Mondays. This is for your information.
The item(s) must be in an absolute unused and undamaged condition accompanied by the original tags and protective packaging, failing which, we will not be able to process your exchange or return request. If the returned piece does not reach us within 5 days of initiation of the return/exchange process, we will not be able to accept or refund you for your returned piece. For overseas clients, the item(s) will have to reach us within 15days.
We will ship your exchange item(s) within 7 working days of our receipt of your returned piece. The shipping charges for the exchange piece will have to be borne by you. If the value of the exchange piece is less than the returned piece, we will deduct the exchange shipping fee and the value of the exchange item(s) and refund the balance to you. If the value of the exchange item(s) you have requested exceeds the value of the returned item(s), you will be requested to make a bank transfer for the same.
There will be no further exchange or return on an exchanged item(s).
In case of a return, the conditions are the same as mentioned above. We will send you a refund within 2 working days of our receipt of your returned item(s). We will not be able to refund you the shipping fee charged to you at the time of initial purchase.
Some items will not be eligible for Returns or Exchange as they are a limited edition. We will specify this clearly in the details that accompany that particular product.